EXPRESSWAY AUTHORITIES

REQUEST FOR PROPOSALS

PERSONNEL SERVICES CONTRACTOR

CONTRACT NO. 000593

The Orlando-Orange County Expressway Authority (Authority) requires the services of a Personnel Services Contractor to provide all of the personnel required to operate the Authority’s E-PASS Customer Service Centers (CSC), and the Violations Enforcement Section (VES). E-PASS is the registered trademark name for the Authority’s Automatic Vehicle Identification (AVI) System. Consideration will be given to only those Proposers who are qualified to perform the work as determined by the Authority. The selected contractor must be able to accommodate and partner with the Authority in implementing changes to the system and operations as the contract continues into the future. Any firm wanting to be considered by the Authority should contact: Robert Johnson at (407)690-5372, (johnsonr@oocea.com) for a Request for Proposal (RFP) package.

DESCRIPTION OF SERVICES:

The services required under this contract will be to provide all the qualified and trained personnel necessary to operate a responsive customer friendly CSC, and an efficient and responsive VES. The Authority currently operates the E-PASS Operations Center which includes a Phone Center and VES. VES processing includes image review, noticing, issuing of citations, correspondence, and whatever back office support is necessary. In addition, there are two Front Counter locations to provide customer access to Customer Service Representatives for convenience and personal interaction. One Service Center is located on the east side of Orlando just off S.R. 408 on Goldenrod Road. The other is located on the west side of Orlando just off of S.R. 408 on S.R. 50 and Good Homes Road. The E-PASS Operations Center is located within the Authority’s Administration and Operations Building located on the east side of Orlando just off of Lake Underhill Road and Andes Avenue. The Authority’s Toll Collection System (System) has 307,000 accounts and 508,000 Transponders and processed approximately 315 million revenue transactions in FY 2008. The VES system annually processes approximately 9.9 million images, 215,721 notices, and 46,752 UTCs.

The Authority’s current ETC System has been in operation since 1994 and includes 13 mainline plazas and 51 ramp plazas. There are currently 280 toll-equipped lanes. This system covers all facilities on the Authority system, which includes S.R. 408 (East-West Expressway); S.R. 417 (Central Florida GreeneWay); S.R. 528 (Bee Line Expressway); S.R. 429 (Western Expressway) and S.R. 414 (John Land Apopka Expressway) in Orange County, Florida and the Authority’s Administration and Operations Building.

QUALIFICATION REQUIREMENTS AND RESPONSE EVALUATION: Proposer shall have a minimum of five (5) years experience in providing personnel for CSC and VES type operations. Proposers must show they have the ability to provide the personnel necessary throughout the duration of the contract and are willing to meet the requirements of the Authority in personnel, performance, training and all other areas mentioned in the RFP.

Proposers that are corporations must be registered to do business in Florida, prior to the submittal of the Proposal. The Authority will evaluate and determine the relative ability of each Proposer to perform the required services based upon the information provided by the Proposer in response to the RFP.

NON-SOLICITATION PROVISION:

From the first date of publication of this Notice, no person may contact any Authority Member, Officer, Employee, or any selection committee member, with respect to this Notice or the services to be provided, except as related to the submittal requirements detailed in the RFP. Reference is made to the lobbying guidelines of the Authority for further information regarding this Non-Solicitation Provision.

PROPOSAL DUE DATE: Proposals will be received by the Authority until 3:00 p.m. (Orlando Local Time), on March 19, 2009. Proposals delivered or received after that time and date will be disqualified.

SCOPE OF SERVICES MEETING AND SITE VISIT: The Authority will convene a Scope of Services meeting for interested firms on March 5, 2009. The meeting will begin at 9:30 a.m. (Orlando Local Time), at the Authority’s Headquarters office located at 4974 ORL Tower Road, Orlando, Florida. Attendance at the meeting is mandatory for prime contractors in order to submit a proposal for the project. A mandatory site visit will also be conducted immediately after the scope of services meeting is over.

EQUAL OPPORTUNITY STATEMENT: The Orlando-Orange County Expressway Authority, in accordance with the provisions of Title VI and Title VII of the Civil Rights Act of 1964, as amended, prohibits discrimination on the basis of race, color, sex, national origin, age, religion and disability. The Authority hereby notifies all Proposers and individuals that it requires and encourages equal employment opportunity for minority and women as employees in the workforce.

MINORITY/WOMEN/DISADVANTAGED BUSINESS ENTERPRISE PARTICIPATION: The Orlando-Orange County Expressway Authority hereby notifies all Proposers and individuals that it will require affirmative efforts be made to ensure participation of local minority and women business enterprises on contracts awarded by the Authority.