20355467, 25-30.130 - Florida Administrative Rules, Law, Code, Register

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Florida Department of State and Division of Library and Information Services

Notice: 20355467

Notice of Proposed Rule

Department:

PUBLIC SERVICE COMMISSION

Chapter:

WATER AND WASTEWATER UTILITY RULES

Overview

RULE:

25-30.130	Record of Complaints
25-30.355	Complaints

PURPOSE:

To amend the rules to update and clarify water and wastewater utilities’ requirements for responding to and keeping a record of customer complaints 
Docket No. 20170222-WS

SUMMARY:

Rule 25-30.130 is being amended to require water and wastewater utilities to keep a record of all complaints received, to identify the information required to be in the record, to require the record to be maintained five years, and to require a utility to provide the record to the Commission upon Commission staff’s request. 
Rule 25-30.355 is being amended to clarify the definition of complaint, to specify a time frame for a utility to acknowledge and to respond to a customer complaint, to require a utility to specify in its acknowledgement whether any additional action will be taken on the customer’s complaint, and to require each utility to have a procedure for receiving and responding to emergency calls 24 hours a day.

RULEMAKING AUTHORITY:

350.127(2), 367.0812(5), 367.121(1) FS

LAW:

367.0812(1), 367.111, 367.121(1) FS

PRINT PUBLISH DATE:

5/2/2018 Vol. 44/86

COMMENTS:

From 5/2/2018 To 5/23/2018 (21 Days)
The public comment period for this notice has already expired.

REFERENCE MATERIALS:

No reference(s).

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